Refund Policy

Effective: 1/1/2026

Eligibility

• If we miss the 48h delivery window by more than 24h, you may request a refund.
• If the delivered file is technically broken (unplayable), we will fix or refund.

Not eligible

• Change of mind after delivery (since this is custom digital work).
• Requests that violate our Terms (e.g., infringing prompts).

How to request

Email support@soundlume.com with your order ID.